Frequently Asked Questions
Got questions? We've got answers.
What is Aqualens ?
Aqualens is on a mission to provide the best quality contact lenses at a shoe-string budget. We are India's first Direct-to-Customer brand for all kinds of contact lens. We provide 3rd Generation Silicone Hydrogel Contact lenses which provide more breathability and comfort for eyes.
Here are the types of Contact Lenses provided by Aqualens: Daily Disposable Clear Contact Lenses, Monthly Disposable Powered Contact Lenses and Toric Contact Lenses for Astigmatism.
To add a hint of color to your eyes, You can go for Aquacolor Contacts which include Daily Disposable Plano, Daily Disposable with Power, Monthly Power Lenses, Monthly Plano Contact Lenses.
How is Aqualens priced less than their competitive brands?
Aqualens is all about honest prices!
Aqualens products are not priced less, our products are just right. This is so because of our 'no middlemen' policy. In this policy, we directly deliver our products to your doorstep that helps us in cost-cutting!
Which is the best contact lens brand in India?
Aqualens is one of the best and most affordable contact lens brands in India. We have been rated 4plus and is being appreciated for its quality on multiple online platforms by our buyers.
What is Aqualens Trial Pack ?
You have got to try it before you buy it!
Aqualens provide their customers' freedom to try Contact Lenses for FREE with 5 pairs of Daily Disposable Contact Lenses. Can it get any better?! Oh, yes, it does, not just clear contact lenses, Aqualens also provides Free Coloured Contact Lens Trial with the name of Aquacolor Trial Pack. Go for it now!
How do I get my first Contact Lens Trial Pack for free?
Just follow these easy peasy steps to get your first Contact Lens Trial Pack for free:-
Step 1: Visit aqualens.in and click on "Start Your Free Trial'
Step 2 - Pick the trial for color or clear
Step 3 - Enter your contact number, and submit OTP
Voila! Your free trial pack has been unlocked.
Where can I buy Aqualens products ?
You don't have to go anywhere to buy Aqualens products, you can directly buy them all from Aqualens.in . We are also available at major e-commerce websites like Lenskart, Amazon and Flipkart.
You can also purchase our products offline at 1000+ optical stores.
What is Aquacolor Candy pack?
Aquacolor Candy Pack is a one time use colored Contact Lens. The pack consists of a pair of Colored Contact Lens priced at Rs. 120/-.
Then, Why play safe when you can experiment all you want with various colored contacts at such a good price?
What is 10H and 24H Daily Disposable contact lenses in Aqualens?
24H Daily Contact Lenses are one-time use contacts which are made with 3rd Generation Silicone Hydrogel, allows more oxygen which makes your eyes feel fresh. The comfortable wear-ability of these Contact Lenses lasts for up to 24 hours.
Similarly, 10H Daily Contact Lenses lasts up to 10 hours of comfortable wearability.
What is 10H and 24H Monthly Contact Lenses in Aqualens?
In our Contact Lenses, H defines usability hours of a particular lens. Our 24H Monthly Contact Lenses have 24-hour long wearability every day for a month.
Similarly, you can wear 10H Aqualens Contact Lenses for 10 hours every day for a month.
What is Aqualens Gold membership?
Who doesn't like a discount on their order? Being a member of Aqualens Gold you will always get 10% off on your all purchases. Our Gold Membership is valid not just for a month or two but for an entire 1 year in Rs.199/-.
So, Subscribe to our gold membership and save your money.
Which is the best product in Aqualens?
One of the best products that we would like to recommend you is Aqualens 24H NXT. Itsmade of Silicone Hydrogen with a higher water content ratio than other Contact Lenses. It also blocks more than 90% of UVA and 99% of UVB rays, the highest level of UV protection available in a contact lens.
What are reviews of Aqualens ?
We have been highly appreciated by our customers. People are ordering our power and color contact lenses from pan India and reviewed us as best and affordable contact lens company in India. We have been rated 4.2 as Contact Lens brand.
Is Aqualens the safest brand to use for Contact Lenses?
Aqualens is a safe contact lens brand. We have been certified for our Contact Lenses by the US FDA/CE.
Does Aqualens provide multifocal contact lenses?
Yes, we provide Multifocal Contact Lenses. It allows you to see near, medium, and far distances with better visual accuracy.
What is Aqualens Travel Kit ?
Aqualens brings to you a Portable Contact Lens Travel Kit. Our Contact Lens Kit contains 1 Contact Lens case, 1 Lens Solution bottle and 1 Lens picker in a box which is available in different colors and designs.
What does 1 lens per box means?
1 Lens Box means it consists of 1 single lens, that is 1 box for each of your eyes. You need to get two of these contact lens boxes in order to make it a pair.
For how long can we use a pair of contact lenses ?
Longevity of Contact Lenses varies for different brands and also on the condition of your eyes and frequency of contacts usage.
For instance, Aqualens 24H Monthly Contact Lenses have 24 hour-long wearability everyday for a month. Similarly, 10H Aqualens Monthly Contact Lenses have 10 hours long wearability everyday for a month. While 24H Dailies and 10H Dailies has 24 and 10 hour long wearability for one day only.
We would recommend you to choose Contact Lens according to your needs and lifestyle.
What is Power Contact Lenses ?
A contact lens is a thin, curved lens worn directly on the cornea of the eye. When we talk about Power Contact Lenses, these are the lenses used for vision correction. You can find what power lenses your eyes require after an eye test. You can also convert your eyeglasses power to contact lenses power via using our Contact Lens Power Calculator , If you already have a power prescription.
We also like to tell you we have a wide range of Power Contacts Lenses available for you in Color and Clear both categories, you can choose as per your requirement.
What is Colored Contact Lenses ?
Got bored of your natural eye color? Do like to change eye appearance ? Here you can choose Color Contact Lenses to glam up your eyes.
We have a wide range of Color Contact Lenses for all your looks, Not only in Zero Power but we have Powered Color Contact Lenses too. Yes, you heard us right even if you have power, you can wear Color Conatct Lenses. You can Choose lighter tints for a subtle look while dark color lenses can be used for a glam look like Blue, Brown, Green etc.
What is Daily Disposable Contact Lenses?
Say adios to hassle of cleaning and storing of Contact Lenses & hola to hassle-free clear vision with Daily Disposable Contact Lenses.
With these Contact Lenses, you get to wear a fresh pair everyday without going through the process of cleaning and storing. Before getting the entire pack, you can also go for Free pack of Daily Disposable Lenses.
All you need to do is - Slip on. Slip off. Repeat!
What kind of contact lenses are best for astigmatism?
Are Contact Lenses better than glasses for astigmatism?
It is a never-ending debate! Contact lenses are easier to wear and take care of, but it might take sometime for you to get the hang of it. Our Toric Lenses often give better vision for conditions like astigmatism and can be a good choice if you have allergies.
We have 24H Toric Contact Lenses for astigmatism available for you in a 3 lens pack which has a high water content for long hours of comfortable wearability. It also helps in protecting your eyes from harmful rays emitted from your laptop/computer screens.
Do Colored Contact Lenses for astigmatism available at Aqualens?
As of now Aqualens do not have Colored Lenses for Astigmatism. But we provide Toric Lenses for Astigmatisms.
How are contacts for astigmatism different than other lenses?
Astigmatism is a type of reflective error at the curvature of your eye’s cornea or lens. In this, your eye's retina can't focus light evenly, which results in distorted or blurred vision at any distance.
The Contacts for Astigmatism are designed to correct curvature issues at your eye's lens this is why astigmatism contact lenses are different than normal contact lenses.
If you are looking for Contacts for Astigmatism, we would say Toric Contact Lenses are the best choice for it. The shape of a toric lens creates different refractive, or focus that can help correct either a corneal or lenticular astigmatism.
What is the maximum power in Contact Lenses?
The maximum power for spherical Monthly Contact Lenses is about -12D and for Toric Lenses, it's about 9D of sphere. Here D represent diopter value, a unit of measurement of the optical power of a lens.
Aqualens Power Contact Lens ranges from (-)1 to (-)9.
Is Contact Lens power same as glasses?
The answer is No. Prescription Contact Lens and Eye Glasses Power are not poles apart, but they are different, While they both have the same objective.
Want to know what power of contact lenses you require for your eyes, You can now easily Convert your Eye Glasses Power to Contact Lenses Power via using our Lens Power Converter.
Will wearing Contact Lenses reduce eye power?
Contact Lenses are designed in such that we have to directly put it on the eyes and it covers the entire cornea. Due to which the amount of oxygen reaching your eyes decrease, which may affect your eye power.
Choosing Soft or Silicone Hydrogel Contact Lenses are good for your eye health, as they transmit more oxygen than the conventional soft contact lens.
What does water content in contact lenses mean?
The water content of a contact lens means how much of the contact lens is made up of water. The more, the better! Our Contact Lenses are made of minimum 55% water content which keeps the lens moist & results in long hours of comfortable wearability.
What material does Aqualens use to make their Contact Lenses?
Aqualens use different material (like Silicone hydrogel etc) to make Contact Lenses as per disposability and usability hours. Check our Contact Lenses Material :-
* Aqualens 10H Daily Disposable Contact Lenses are made from Omafilcon A. Our unique technology used keeps the lens centered and lets more water and oxygen through to reduce friction and irritation.
* Aqualens 24H Daily Disposable Contact Lenses are made with 3rd generation silicone hydrogel, allows oxygen to easily reach your eye, reducing levels of discomfort.
* Aqualens 24H Monthly Contact Lenses are made from Fanfilcon A and these lenses allows 4 times more oxygen supply compared to traditional Hydrogel lenses
* Aqualens 10H Monthly Contact Lenses are made from Etafilcon A & the aspheric design of our lenses result in sharp and crystal clear vision even at night.
Does Aqualens contact lenses block UV Rays ?
Aqualens built a Class II UV blocker contact lenses which on an average protects your eyes from 87% of UVA and 97% of UVB radiation from the sun & prolonged digital device usage.
Now, you work at your Laptop/Mobile or any other digital device wearing your favorite Contact Lenses
How can I convert glasses power to Contact Lens power?
You can easily convert eye glasses ower to contact lens power using a power converter. Click on this link to use Aqualens Power Converter.
Is Aqualens Contact Lenses US FDA approved?
Yes, Aqualens Contact lenses have been approved by US FDA/CE.
How can I check expiry date of contact lens at aqualens pack ?
You can find the expiry date of Aqualens Contact Lenses written on the back of the pack.
What is Toric lenses?
Toric Lenses are designed to correct astigmatism that arises from a different curvature of the cornea or lens in your eye.
Our 24H Toric Contact Lenses for astigmatism available for you in a 3 lens pack which has a high water content for long hours of comfortable wearability. It also helps in protecting your eyes from harmful rays emitted from your laptop/computer screens.
What are the differences between Daily and Monthly Contact Lenses?
The main difference between a Daily Disposable and Monthly Disposable Lenses is that a daily one can only be worn once after taken out of the pack.
On the other hand, Monthly Disposable Contact Lenses can be worn for an entire month, all you need to do is clean and store them after every use.
How long can I wear Daily Contact Lenses ?
Daily wearability of contact lenses depends on multiple factors, from the kind of contact lens to the number of hours. Typically daily contact lenses can be worn for 14 to 24 hours, though it will also depend on the usability and your eye condition. Some are made to be worn for straight 24 hours while the others can only be worn for 10 to 12 hours in one go.
We would like to suggest you to research the kind of contact lens you need according to your lifestyle and also consult an eye doctor as they will be able to tell you for how long can your eyes tolerate certain kind of contacts.
Is it safe to wear Contact Lenses at any age?
It is a common myth that children or teenagers cannot wear Contact Lenses which is just not the case! Not only adults, but senior citizens can also wear contact lenses. You just need to know the proper way to wear and take care of their contact lenses.
Disclaimer- We always recommend you to consult your eye care professional before wearing any Contact Lenses.
Are Contact Lenses uncomfortable for first time users?
When you wear Contact Lenses for the first few times, you might be able to feel the edges for the first few times that you put them in. Contact Lens should only be inserted if it has a cup-shape. Once you learn it, your eyes will soon become accustomed to the feeling of the contacts.
On this note, we would like to recommend the first time users to use our Aqualens Free trial pack of Contact Lenses.
Are Colored Contact Lenses safe for daily wear?
Colored Contact Lenses are just like Clear Contact Lenses, but with a hint of colors. Yes, You can wear them daily without any doubt. You can check out our Daily Color Contact Lenses range if you like to wear it daily.
Can Contact Lenses cause damage to my eyes?
If you are taking care of your Contacts, neither will it damage your eyes nor will it cause any eye issues. Contact Lenses are specially designed for vision correction with an eye-friendly material.
Remember to always clean your contacts via using Contacts Lens Solution before storing them into contacts lens case. We would highly recommend you to clean your contact lenses before every use.
If you're still facing any eye irritation, We would advise you to visit your Optometrist.
Can Contact Lenses be worn everyday?
Yes, Contacts Lenses are absolutely safe to wear every day unless you have an eye problem that prevents you from comfortably or safely wearing it. You just need to clean and store your contact lenses regularly or you can use daily disposable contact lenses too.
For everyday wearability purpose, we would like to recommend you Aqualens 24H Clear Contact Lenses which are available in both monthly and daily usage. These contacts are designed with a unique technology that allows comfortable wearability for 24 hours every day.
If wearing them everyday causes any trouble to your eyes, please do visit an optometrist, you might need a change of contact lens or simply a break.
What are the conditions under which one should avoid wearing Contact Lenses?
Like any other product, there are a few treatable reasons for someone to not wear contact lenses. Here are a few conditions under which one should avoid wearing contact lenses:
- If you suffer from dry eyes & eye allergies.
- High likelihood of getting an eye infection.
Which is more safe to wear - Contact Lenses or Eye Glasses?
It is all about which one feels safer to you. Both glasses and Contact Lenses have their pros and cons. A lot of people with an active lifestyle prefer wearing Contact Lenses as they stay intact, do not get smudged or blurry while playing or working out.
People who are involved in more out-going jobs also prefer wearing Contact Lenses as they feel more confident in them.
What if I am wearing contact Lenses for the first time?
You do not need to worry if you are wearing Contacts first time. We are here to help you learn how to wear Contact Lenses, You just need to check our our Slip-on video.
May possible you will feel the edges of the lenses for the first few times when you put them in. Eventually, your eyes will be comfortable with contacts and you will become an expert in wearing it.
Can contact lens go behind the eyeball?
Contact Lenses cannot slip behind the eyeball. Thanks to the conjunctiva, Contact Lenses can never get stuck behind your eyes as conjunctiva is a thin, moist lining that is present on the eye’s inner surface.
Are contact lenses safe to wear during the COVID-19 epidemic?
During these times, a lot of myths have been floating around for Contact Lenses. Sometimes it gets difficult to differentiate between a myth and fact.
Yes, you can wear Contact Lenses during COVID as long as you are following proper handwashing and disinfecting procedures. We are not saying this without any facts; this also been confirmed by three experts quoted in a press release from the Centre for Ocular Research & Education. (Source - Healio, primary care Optometry news).
Can I wear Colored Contact Lenses if I have power?
Absolutely, you can wear Colored Contact Lenses if you have power. In fact, We have Daily and Monthly Disposable Color Contact Lenses for you. Check out our Color Contact Lenses Collection with Power. You can select your favorite color and submit your eye power, voila you are all set to purchase your Color Contact Lenses.
Which Contact Lens is safer to wear - daily disposables or monthly disposables ?
Both are equally safe to wear, it depends on your purpose of wearing the Contact Lenses and which ones suit you & your lifestyle best.
Daily Disposable Contact Lenses are one-time use contact lenses. To use these lenses, all you need to do is open the blister, insert them and discard them at the end of the day. The best thing about these contacts is that you don't need to clean or store them.
Deciding which contact lens to go for also depends on the frequency of your wearability. If you prefer to wear contact lenses occasionally, then daily disposable contacts are your best choice as you only have to open them when you need them. While if you plan to wear contact lenses everyday, then monthly is your go-to contact lenses.
How to safely store Contact Lenses?
We would recommend you to store your Contact Lenses in a clean contacts lenses box. Make sure you first clean your Contact Lenses with Lens Solution, throw away the old solution in case and fill it with a new one before you place your contacts inside the case.
Can I wear Contact Lenses if I suffer from dry eyes?
Before jumping to the conclusion, you first need to understand the cause of your dry eyes. To know about dry eye issues you can also visit your optometrist.
Probably, you need to change the contact lenses as per your current eye condition if you are a regular user of Contact Lenses.
Can I wear Colored Contact Lenses if my eyes get watery?
Firstly, it depends if your eyes are getting watery due to wearing contact lenses or are they watery in nature. There could be a lot of reasons for watery eyes.
* If your eyes are naturally watery, We would recommend you to take the advice of your Optometrist before getting yourself a pair of Contact Lenses.
* If your eyes feeling watery after the first use of Contact Lenses, in this condition also you need to Contact your Eye doctor.
* If you are a regular Contacts Lens user and suddenly start getting water in your eyes, we would recommend you to clean your lenses thoroughly before wearing them again.
Still, getting water in your eyes? We would suggest you to remove your Contacts first wash your eyes thoroughly with running water and have a visit to your nearest eye clinic first
Can I wear eye-makeup with Contact Lenses?
We all know that makeup looks good with Contact Lenses and even better with Colored Contact Lenses.
We would highly recommend you to insert your Contact Lenses first and then apply makeup so it does not get in your eyes.
How to store Contact Lenses?
We would suggest you to first clean your Aqualens Contact Lens pair with Aqualens Solution & thoroughly wash your Contact Lens Case. Once your case is clean, you need to add lens solution in it. Now you can nicely place your lenses inside the lens case.
What are the benefits of using a Contact Lens Solution?
Contact Lens Solution is designed to rinse, clean and store Contact Lenses. It works best to kill bacteria and keep your Contact Lenses safe when they come into contact with your eyes.
You can go for Aqualens Multipurpose Comfort Solution to keep your eyes safe and bacteria-free.
Are Daily Contact Lenses reusable?
No, You can't use daily contact lenses more than one time. It is designed in such a manner that they are meant to be worn for once only.
Can I sleep wearing Contact Lenses?
A strict No! Sleeping in contacts drastically increases your risk of eye infection. While you're sleeping, your contact lenses keep your eye from getting the oxygen and hydration it needs to fight a bacterial or microbial invasion.
Now you know why sleeping wearing contact lenses is a really bad idea. It is a matter of seconds to take off your contact lenses, so please do!
Can I swim with my Contact Lenses in?
It is every glass wearer's dream to swim with a clear vision, it sounds all fun and convenient. Even, it seems possible with contact lenses but we would say it's really a bad idea to wear contact lenses while swimming.
It is advised the water may contain many unseen threats to your eyes. Your contact lenses might trap some of these microorganisms, resulting in harmful after effects.
Can I bath with Contact Lenses in?
Never bath while wearing contact lenses. Soft contacts can change shape when wet, which can sometimes cause damage to the cornea. Simply, remove and store your contact lenses and then take a bath.
Can I play sports with Contact Lenses in?
Contact Lenses are recommended while playing sports as they do not slip off your face due to sweat, do not get smudge due to dust, and most importantly give you clear all-round vision.
If you are a sports person we would recommend you to check Why Athletes prefer wearing Contact Lens to clear your myths.
Can I wear contact lenses regularly if I have astigmatism?
Yes, you can wear Contact Lenses Dailies if you have astigmatism. Aqualens Toric Contact Lenses are specially designed for astigmatism.
Can I wash my eyes while wearing contacts?
Never wash your eyes while wearing Contact Lenses as they can change shape when wet, which can sometimes cause damage on the cornea. Simply, remove and store your contact lenses and then wash your eyes.
Can I wear contact lenses while working on computer or laptop?
Contact Lenses are your go-to eyewear for long hours of comfortable wearability. Aqualens Contact Lenses have high water content that does not let contacts dry-out easily even after working at computer/laptop at a stretch.
Can I get different Colored Contact Lens combo?
Aqaucolor does not have different Color Contact Lens combo. Though, you can go for multiple color contact lenses from 40+ colors, as we do not have any max purchase bar.
How many colors are available in Aquacolor Contact Lenses?
Aquacolor Contact Lenses are available in 40+ colors in Daily Disposable and Monthly Disposable Contact Lenses in both plano(non-power) and power.
Can both men and women both wear Contact Lenses?
To feel beautiful and boost confidence we suggest all genders go for Contact Lenses. Our Contact Lenses are safe for adults as well as children. You can choose your favorite contact lens as per your requirement.
What is best Color Contact Lens for Indian Skin?
When it comes to Colored Contact Lens, we belive that it's not your complexion, it is your confidence that makes all the difference. Every color looks good when worn with confidence. You can choose your favorite color contact lens on the basis of your
The best thing about Aqualens is that you can get a free trial pack for color contacts so you can first try and then buy the color that makes you feel beautiful. So, don't think what will look good or not, just experiment!
Do Aquacolor Contact Lenses give a natural looking colors?
Absolutely! Aquacolor has more than 30+ Natural Looking Colors which have been approved by US FDA/CE.
How to wear Contact Lenses?
It might seem like a task to wear contact lenses but it is quite easy once you get the hang of it. Follow these steps for an easy wearability of Contact Lenses:
* Firstly, always remember to wash your hands before touching the Contact Lens.
* Open the Contact Lens case and put the contact lens in your fingertip of your non-dominant hand.
* Use Contact Lens Solution and not regular water to rinse Contact Lens.
* Put the lens on the top of the index or middle finger of your dominant hand.
* Make sure the lens isn’t damaged and the lens is cup-shaped. If it’s inside out, gently flip it.
* Hold your upper and lower eyelids open with the hand not holding the lens. Look in front of you or up toward the ceiling and place the lens in your eye.
* Close your eye slowly and either roll your eye around. The lens should feel comfortable, and you should be able to see clearly after blinking a few times. If it’s not comfortable, gently take out the lens, rinse it, and try again.
Repeat with the second lens.
How to remove contact lenses?
It might seem like a task to remove contact lenses but it is quite easy once you get the hang of it. Please refer our Slip On, Slip Off Video to learn insertion and removal of contact lenses.
What is the average price of contact lenses at Aqualens?
Our Contact Lens price varies from Rs. 120 to Rs. 1295. You will find all kind of contact lenses at Aqualens in different color and power as per your requirement.
This is not all, Aqualens gives you the freedom to try contact lenses before buying them with their trial pack which is available in both color and clear.
Where can I find the most affordable contact lenses in India?
Your one-stop solution to buy the most cost-effective Contact Lens in India is Aqualens. Our Contact Lens pack starts from Rs.120/- only. Let us tell you we do not compromise on quality, the simple reason for such prices is that there are no middlemen.
How much can contact lenses cost?
The cost of Contact Lenses depends on multiple factors like usability, material, quality etc. Our budget-friendly Contact Lenses starts from Rs. 120/ only. Not only this, we would like you to try contacts before you buy with our Free Contact Lens Trail pack.
Why are some contact lenses expensive?
Some brands sell Contact Lenses at a high cost as either they have middlemen between them and the customers or they have to share the manufacture's rebate. While Aqualens can provide affordable contact lenses due to 'no middlemen' policy, we provide contact lenses direct from manufacturers for our customers.
Are Aqualens Contact Lenses more affordable than other Contact Lens brands?
Yes, We have the most affordable Contact Lenses in India. It's just because we are all about honest pricings! Aqualens products are not priced 'less'. They are priced right because of our direct from manufacturer's policy.
How is Aqualens Solution available at such low cost?
Not only Aqualens Solution, but all our products are priced just right because of our 'direct from manufactures' policy. We love to directly deliver our products to your doorstep!
What are the price of Colored Contact Lenses?
Colored Contact Lenses can spice up any look, be it a meeting with a client or your first college party. Now, with Aquacolor Contact Lenses you can get a pair for Rs. 120/ only. Yes, we are not kidding!
Our Color Contact Lens price varies from Rs. 120 to 1295 available in 2, 5, 10, and 30 lens pack for daily and monthly users. You can choose as per your need!
What are the prices of Clear Contact Lens?
Contact lenses are often assumed to break your bank, but not with Aqualens. You can buy Clear Contact Lenses from Aqualens starting from Rs.199/ most affordable power contact lenses in India.
Our Daily Disposable Clear Contact Lenses are available in 5,10 and 30 lens pack, while Monthly Disposable Clear Contact Lenses are available in 3 and 6 lens pack at different prices.
How to order Contact Lenses at Aqualens?
To order Contact Lenses at Aqualens, all you need to do is visit www.aqualens.in
* Hover over 'Our Lenses' on the top menu
* Choose your desired category of Contact Lens (dailies, monthly, color, or toric).
* You will land over the type of Contact Lens you like to purchase.
* Just select color if you are willing to purchase color contacts or submit your lens power to purchase Power Contact Lenses
* Submit your Mobile number and enter OTP received at same, you are good to purchase your contact lenses pack.
How do I check the status of my order?
You can track your order via the below methods:-
1. Our delivery partners sent you a tracking link on your registered mobile number as SMS, you can check order status via clicking on that link.
2. You can also check your order details in your registered email ID. You just need to search "Aqualens Order Details" in your mail inbox, to check order confirmation and track.
3. Or, you can check it via login into your Aqualens Account
If you still face any issue to check your order status, you can write us at 'firstname.lastname@example.org' with Order ID and registered mobile number.
How do I cancel the order, I have placed?
Write to us with your Order ID and cancellation request on email@example.com to cancel your placed order.
Is there any minimum order requirement?
There is no minimum order requirement for placing an order. You can buy a single pack or multiple products from us, we do not have any minimum and maximum capping for purchasing products.
Do I need a prescription to place an order?
You just need prescription if you are willing to buy Power Contacts Lenses available for you in Clear and Color both. We would highly recommend you to get a prescription from your eye doctor to place an order at aqualens.in for your Power Contact Lenses.
What happens if my prescription changes?
You can request a call back via writing a mail at 'firstname.lastname@example.org' for an update on your eye power or can directly call us at 99998-99998. You can also DM us directly with your Order ID and registered contact number.
What forms of payment do you accept?
You can purchase our product using Net Banking, UPI, Debit Card and Credit Card. You can also pay us using PayTM.
Can I order lenses at COD (Cash on Delivery)
We are Sorry to say that we do not have COD service as of now. You can purchase our product using Net Banking, UPI, Debit Card and Credit Card. You can also pay us using PayTM.
Where can I find my order number ?
Your order number will be sent to your via SMS as well as Email. If in case you do not get an Order ID, then you can write to us on email@example.com
Where can I check my order history ?
You can go to My Account section of Aqualens via Login to check all your order details.
(In Mobile you can find it via clicking at three horizontal lines just before aqualens logo & click at Login to login into your Aqualens Account. Here at the second scroll of the page you can find all your orders history).
What is Subscribe and Save in Aqualens?
Subscribe and Save give you facility to safe on every next order.
Select your Contact Lenses, create your own subscription plan and avail 5% discount.
How to cancel my subscription?
You are in full control! You may cancel, pause or resume your subscription anytime by going to your user profile on Aqualens via Login and changing it there. If you need help, just contact our team at firstname.lastname@example.org
Does my subscription automatically renew?
Your subscription will automatically renew for a seamless contacts renewal subscription experience. Your Contact Lens supply will continue to be shipped until you pause/cancel your subscription.
I don’t wear contact lenses every day. Can I get shipments less frequently?
You have the full freedom to choose the frequency of your contact lens pack.
What is Aqualens Refer and Earn ?
You just need to Login to get your Referal Code. You will be rewarded with flat Rs. 50 in their promotional wallet for every successful referral.
How to track aqualens delivery ?
We shared an SMS with a tracking link at your registered mobile number, you can track your order delivery from there. Or you can check your Email shared by us to you with "Aqualens Order Details" subject line.
You can also write us at email@example.com to get your tracking status.
Can I track my delivery with the order number?
You can't check delivery status via order number, but you can check your track delivery via clicking at tracking link shared by us (our delivery partner Lenskart) at your registered mobile number.
How long does it take for you to deliver lenses?
Once the order has been placed, for metro cities it gets delivered within 3 to 5 days. While for non-metro cities, it takes approximately 5 to 7 business days.
Where can I check my order delivery status ?
You can login to My Account via Login using your registered mobile number and check delivery status of your all orders.
What should be done if my order has not been delivered but the status is showing 'Delivered'?
There is an extremely slight possibility of this happening, but still if it does, then all you need to mail us at firstname.lastname@example.org. We will update you from correct delivery status.
Where do you Ship?
We ship PAN India. The time taken for delivery might vary for metropolitan and non-metropolitan cities.
What is the cost of shipping each delivery?
You don't have to spend even a penny on Aqualens products, the shipment/delivery is absolutely Free in PAN India.
Though, if you are going for the free trial pack then you have to pay Rs. 98 as delivery charges to deliver any where in India.
What is your return policy?
The product can be returned within 14days of delivery. Please make sure the product has not been opened or used. In case the product is damaged, you will either get a replacement or amount will be refunded.
what is the process to returning the wrong product ?
You can mail us this query at email@example.com or directly call us at support contact number 99998-99998. We will try to resolve your issue within 48 hours.
How do I create an account on Aqualens?
Creating an account on Aqualens is super simple! Here's what you need to do:
Step1 - Visit www.aqualens.in &
Step 2 - Sign up using your contact number.
Woah! Two simple steps & you've got yourself an aqualens account.
How can I add money into My Wallet?
Yes, you can add money into the aqualens wallet. It can be done by adding money via your debit/credit card, net banking or UPI etc.
Can I redeem wallet amount to cash?
No, you cannot redeem wallet account to cash. You can purchase products with the wallet balance on www.aqualens.in
I have accumulated wallet balance in my account. How can I redeem them?
The accumulated wallet balance can be redeemed by purchasing products on aqualens.in
Can I transfer wallet amount to my bank ?
Unfortunately No, you cannot transfer the wallet amount to your bank account. You can purchase products with the wallet balance on www.aqualens.in
Do I need to register to shop online?
You can either Register with your Mobile number before start shopping or you can select your favorite Contacts and register with your Mobile no during the checkout process.