Return Policy
You can return Contact Lens products to Aqualens under the pre-described Return Policy:
- 14 Day Return policy will be valid for all Contact lenses other than Daily disposable and Contact Lens Solution and Aqualens Xclusive Membership purchased via Aqualens.
- This means company shall not accept Daily disposable lenses and Contact Lens Solution and Aqualens Xclusive Membership once sold (in combination and otherwise)
- All other lenses weekly, monthly, yearly, toric and colored can be returned under 14 day return policy.
- No Refund willl be given for Cash on Delivery Orders
Terms and Conditions of 14 day return:
1.1 You can return Contact Lens products to Aqualens under the pre-described Return Policy and laid down by the company for the above mentioned verticals.
1.1.1 14 Day Return policy will be valid for all Contact lenses other than Daily disposable and Contact Lens Solution and Aqualens Xclusive Membership purchased via Aqualens.
1.1.2 This means company shall not accept Daily disposable lenses and Contact Lens Solution and Aqualens Xclusive Membership once sold (in combination and otherwise)
1.1.3 All other lenses weekly, monthly, yearly, toric and colored can be returned under 14 day return policy.
1.1.4 Terms and Conditions of 14 day return:
1.1.4.1 In case of Return (Within 14 days) the product needs to be returned in unworn condition, with the sealed outer packaging intact.
1.1.4.2 Incase packaging is worn out or torn Aqualens shall not refund or replace the product.
1.1.4.3 Aqualens shall reship the product back to the customer.
1.1.4.4 Aqualens shall not be responsible for customer purchasing wrong power Contact Lenses or if there is power change after purchase.
1.1.4.5 Eyeglass power and contact lens power differ and Aqualens shall not be responsible for wrong power selected by customer.
Warranty SOP Criteria
2.1 No Manufacturing Warranty is available for Contact Lens Products.
2.2 Aqualens shall only follow a 14 day return policy under T&C as described above.
