Frequently Asked Questions
Got questions? We've got answers.
How to order Contact Lenses at Aqualens?
To order Contact Lenses at Aqualens, all you need to do is visit www.aqualens.in
* Hover over 'Our Lenses' on the top menu
* Choose your desired category of Contact Lens (dailies, monthly, color, or toric).
* You will land over the type of Contact Lens you like to purchase.
* Just select color if you are willing to purchase color contacts or submit your lens power to purchase Power Contact Lenses
* Submit your Mobile number and enter OTP received at same, you are good to purchase your contact lenses pack.
How do I check the status of my order?
You can track your order via the below methods:-
1. Our delivery partners sent you a tracking link on your registered mobile number as SMS, you can check order status via clicking on that link.
2. You can also check your order details in your registered email ID. You just need to search "Aqualens Order Details" in your mail inbox, to check order confirmation and track.
3. Or, you can check it via login into your Aqualens Account
If you still face any issue to check your order status, you can write us at 'firstname.lastname@example.org' with Order ID and registered mobile number.
How do I cancel the order, I have placed?
Write to us with your Order ID and cancellation request on email@example.com to cancel your placed order.
Is there any minimum order requirement?
There is no minimum order requirement for placing an order. You can buy a single pack or multiple products from us, we do not have any minimum and maximum capping for purchasing products.
Do I need a prescription to place an order?
You just need prescription if you are willing to buy Power Contacts Lenses available for you in Clear and Color both. We would highly recommend you to get a prescription from your eye doctor to place an order at aqualens.in for your Power Contact Lenses.
What happens if my prescription changes?
You can request a call back via writing a mail at 'firstname.lastname@example.org' for an update on your eye power or can directly call us at 99998-99998. You can also DM us directly with your Order ID and registered contact number.
What forms of payment do you accept?
You can purchase our product using Net Banking, UPI, Debit Card and Credit Card. You can also pay us using PayTM.
Can I order lenses at COD (Cash on Delivery)
We are Sorry to say that we do not have COD service as of now. You can purchase our product using Net Banking, UPI, Debit Card and Credit Card. You can also pay us using PayTM.
Where can I find my order number ?
Your order number will be sent to your via SMS as well as Email. If in case you do not get an Order ID, then you can write to us on email@example.com
Where can I check my order history ?
You can go to My Account section of Aqualens via Login to check all your order details.
(In Mobile you can find it via clicking at three horizontal lines just before aqualens logo & click at Login to login into your Aqualens Account. Here at the second scroll of the page you can find all your orders history).